Season: Two — Episode: 11 Director: Bill Purple — Writer: Matt Hubbard — Aired: January 12, 2017 — Viewers (millions): 4.33 Summary: VP Rex brings a rebranding and is part of Jonah's past, Dina hunts a snitch, Cheyenne hides discounted products.
Why is a smiling white lady always the mascot? 'Cause in my experience, usually they're like the first to snap.
In the Break Room, Jeff Sutin is showing the staff a video about the new Cloud 9 brand SuperCloud which is replacing "Halo". Jonah asks what the difference is and it appears to be name only. Jeff tries to get everyone excited by playing a song. (♫ 2 Unlimited - Get Ready For This ♫) He also announces a corporate VP will be visiting the store. Sandra asks about a cardboard stand-up of the new Cloud 9 spokesperson Kelsey. Cheyenne points out that instead of a white woman, the spokesperson should have been a superhero with a cape and cloud muscles which Jeff agrees would have been better.
Kelsey, the new Cloud 9 Spokesperson.
In the store, Garrett tells Amy, Dina and Mateo that Jeff and the VP Rex are coming. Mateo tries to recover from a remark he makes about Jeff's cuteness. Rex is very energetic and uses lots of hand gestures to try and get everyone excited about the brand launch. Seeing a messy display, Jeff ties into Dina for not managing it properly. Dina takes her frustration out on Elias. The Halo products are deeply discounted but Cheyenne can't buy nor set any of the baby items aside while she's working. As Jonah deals with a customer, Rex recognizes him from their college days. Jonah explains how he ended up working at the store and Rex starts to tell Amy about Jonah in college including his nickname "Iceman".
That's a lot of hand gestures.
In the Break Room, Dina disses Jeff to a number of staff, calls him an "asshat" and Mateo overcompensates and says he wishes he was dead. Rex shows a video of Jonah making a business presentation in college which evokes a lot of teasing from Glenn, Amy and Garrett. Cheyenne watches with concern as a customer stocks up on the Halo baby items. (♫ Gladys Knight and the Pips - Neither One of Us ♫) In confidence, Mateo tells Jeff that he's being too hard on the staff and mentions Dina's insult. The teasing of Jonah reaches a head and he turns off the TV. Rex mentions that Jonah's enrollment is still active and he can go back to school. This brings concern from Amy and Glenn.
Jeff checks a display Dina is overseeing and compliments her. He apologies for being harsh earlier and asks that if anyone has a problem with him, to tell him and he mentions Dina's Break Room insult specifically. Dina knows there is a snitch and vows to deal with the person. In Glenn's Office, Jonah is asked by Glenn to sign a new contract which he finds has a 30 year term. Glenn gets frantic when Jonah won't sign even promising to fire others to keep him. Dina asks for Mateo's help on finding the snitch so to deflect suspicion from himself, he lies that Sandra was kissing Jeff. Dina promises revenge but Mateo says they should just stop talking to her. Garrett and Amy belittle the impact Jonah leaving would have on them and Cheyenne hides Halo items around the store. (♫ DRNG - Still Here ♫)
Does any else hear ringing?
Eugene has collected all the items Cheyenne has hidden and she can't stop him from re-stocking them. In the Break Room, Sandra enters and all conversation stops. She starts talking about a TV show when Dina screams at her that she's having an affair with Jeff. Everyone gasps and Garrett encourages her to talk. She looks around the room and she has everyone's attention. She launches into incredibly detailed and believable lies about her relationship with Jeff which evokes large reactions. Amy dares Jonah to cancel his college enrollment which he says is no big deal. Sandra is continuing with her stories which makes Mateo jealous. Everyone is rapt and no one cares that they think she was the snitch. Jonah invites Amy to Glenn's Office to cancel his enrollment but finds it already lapsed so he tries to get it re-activated (he was bluffing that he didn't care).
Sadly, Cheyenne sees the last Halo baby item bought. A customer asks if it's all gone and has Cheyenne check the back. To her delight, Cheyenne finds the Warehouse full of Halo pallets. She lies to the customer that they are all sold out. Out of ear shot, a group of staff watch Sandra interact with Jeff who is asking her to clean up a puddle. Sandra laughs and acts flirtatiously with Jeff which confuses him but convinces everyone she is in a relationship with him. Mateo walks away in a huff. At the end of day, Rex hugs Jonah in the parking lot and says next time he's in town, they'll go for drinks. He introduces himself to Amy even though they've already met and then gets in his BMW. Having heard about Jonah's enrollment cancellation, Glenn hugs him and says he'll always have a place at the store and then leaps in the air and fist pumps.
How did we never notice it?
Amy's name tag: Amy wears a different name tag in every episode. For this one it's "Margaret".
To get everyone excited about the new Cloud 9 brand "SuperCloud", Jeff plays the song Get Ready for This in the break room.
Mateo nervously lies that Jeff is ugly like a stretched out Danny DeVito.
When entering the Break Room for lunch, Sandra asks if anyone watched Vampire Diaries and mentions that Damon has gotten out of control. When lying about her and Jeff dating, she says he pulled her into his Kia.
Eugene has risen from seasonal temporary worker to an associate.
The names of the store optometrists are seen at 17:05 and are named after Superstore staff Elliot LaPlante (Assistant Art Director) and James McDermott (Lead Man).
“Well, it seems we've got a rat in the store. I'm not mad. I'm not upset. I'll allow myself to feel those things after I've hunted down and torn apart whatever little weasel tattled on me to Jeff.”— Dina
“Life is fine at Cloud 9. Life is great - Hello, sir! Work starts at eight.”— Eugene
Amy gets the opportunity to meet her childhood idol; Glenn struggles to balance his excessive patriotism; Jonah discovers a secret about Mateo's past; Dina works to create a memorable closing ceremony. (Viewers: 9.67 million)
A full-fledged strike ensues when a group of Cloud 9 employees walk off the job to protest the firing of Glenn. Jonah tries to help Amy negotiate with corporate; Garrett meets a gorgeous woman on the picket line. (Viewers: 5.45 million)
A workplace accident threatens Amy's plan to impress the district manager; Glenn tries to come off as a strict boss; Jonah tries to help Dina win over the co-workers she betrayed in the strike. (Viewers: 4.39 million)
When the company's spokesperson is accused of a crime, Glenn begins to worry he should know more about his employees; Amy and Jonah challenge each other to a series of dares; Cheyenne annoys Garrett and Sandra with her baby talk. (Viewers: 4.39 million)
Cheyenne and Bo fight, prompting Amy and Glenn to give them advice in very different forms; Mateo and Jonah oversee dog adoption at the store; Garrett taunts Dina when she refuses to adjust his time card. (Viewers: 4.18 million)
After an apparent theft, Dina launches a store-wide investigation interrupting everyone's Halloween plans; Jonah and Cheyenne attempt to bond; Garrett tries to defend himself in Dina's theft probe. (Viewers: 4.21 million)
The staff comes down with food poisoning; Jonah documents the day with home video; Glenn's disposition changes; Mateo and Cheyenne discover a lucrative Black Friday side business. (Viewers: 3.79 million)
Amy walks away with a huge wad of cash from the lost and found bin and is pressured to spend the money various ways; Dina and Garrett deal with their fling; Glenn tries to stave off staff depression. (Viewers: 4.43 million)
Glenn accidentally tells the employees the real reason Amy has been late to work lately. Meanwhile, Dina tries to cheer up Amy by kidnapping her for a "ladies' lunch". Jonah and Garrett invent a game to pass the time, tricking Glenn and Mateo in the process. Cheyenne helps Amy take a fearless step with a dramatic new look. (Viewers: 3.99 million)
A well-intentioned Amy and Glenn get caught up in the Valentine's Day spirit, quickly learning what happens when you try and force love. Meanwhile, Jonah goes undercover to try and catch a serial shoplifter and ends up getting closer to her than Dina would like; Mateo begins to unravel as Sandra's relationship with Jeff takes a new turn. (Viewers: 3.54 million)
Amy sees Mateo out on a secret date with Jeff; Glenn resents Jonah for outshining him on the store's Wellness Fair; Dina tries to prove Amy faked being sick; many relationship secrets are revealed. (Viewers: 3.51 million)
Jonah accompanies Amy on a trip to help her mom and dad move out of her childhood home. Glenn desperately wants to win the new Cloud 9 Integrity Award but starts to worry that Garrett has a better chance of winning. Dina tries to take advantage of Mateo's relationship with Jeff to fix problems in the store and Cheyenne gets caught up in Glenn's self-serving campaign. (Viewers: 4.17 million)
When Mateo faces complications with his transfer to a Cloud 9 Signature store, he becomes desperate to resolve his undocumented status. Amy helps Glenn battle an Internet troll, Jonah and Cheyenne try to give Mateo legal counsel, and Dina and Garrett take issue with corporate over their relationship. (Viewers: 4.15 million)
Glenn invites all of his kids to the store causing disorder among the employees. Jonah develops a romantic interest in Glenn's 25-year-old daughter, and Amy gets caught in the middle. Garrett, Dina and Cheyenne struggle to keep track of one of the toddlers and Mateo tricks the kids into working for him as he grapples with life after Jeff. (Viewers: 3.08 million)
Amy and Garrett embark on an investigation as they sift through abandoned photos during the store's spring cleaning. Jonah goes out of his way to befriend Glenn in hopes of gaining his approval in dating his daughter. Cheyenne's fiancé Bo starts working at the store for some fast cash, taking advantage of Dina and Mateo's store knowledge. (Viewers: 3.15 million)
It's Cheyenne and Bo's dream wedding, but not everything goes according to plan. Relationships unravel as Amy and Jonah confront their feelings. Glenn tries to change Jeff's mind after learning of upcoming layoffs, Dina talks her way into the wedding party and Mateo dodges Jeff throughout the wedding. (Viewers: 2.77 million)
Everyone in the store is on edge as Glenn tries to figure out which employees to lay off. Jonah struggles with the fallout of an admission he made to Amy, Garrett and Dina spar, and Mateo forms alliances to keep his job. A tornado warning goes into effect at the worst possible time, forcing the staff into uncomfortable groups. (Viewers: 2.91 million)