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S04E09-Amy Glenn on dock

"Shadowing Glenn"
◀️ Managers' Conference Cloud 9 Superstore logo Steps Challenge ▶️  Transcript Script icon

Season: Four — Episode: 9
Director: Geeta V. Patel — Writer: Matt Lawton — Aired: December 13, 2018 — Viewers (millions): 3.00
Summary: Glenn drives Amy crazy with a new, over the top training system. Cheyenne and Mateo brainstorm a new business, while Dina recruits Jonah to help her when she starts second-guessing her own future.

Cast

Generic nametag Episode Cast
Main Cast
Featured

Also see Season Four minor employees.

Plot

Quote
This is just like the happiest day of my life. I am gonna teach you everything that I know. You are gonna be the best manager, sorry manage-ess, that they have ever seen.
EndQuote
— Glenn
In Glenn's Office, Amy asks Glenn if he'll recommend her for the Cloud 9 management training program. Overjoyed, Glenn starts planning his own training program to impart his wisdom to Amy. The next day in the Break Room, Amy watches one of a series of videos Glenn made for her in his basement. Jonah asks Dina why she isn't aspiring to be a manager, and Cheyenne and Mateo find they both would like to start a business. As Glenn starts undressing in the video, Marcus comments that he was once tricked into starring in a film. At Coffee & Bakery, a customer guzzles the coffee milk. (♫ Iggy Pop - Wild One ♫) Glenn enthusiastically coaches Amy in ordering a shipment of ice pops and insists she check all her orders seven times. Thinking this is overkill, she submits the order. Claiming that Jonah humiliated her by questioning why she doesn't want to be a manager, Dina asks for Jonah's help in finding a new career.



S04E09-Amy ordering w Glenn
Yesterday you were just some nobody.
Cheyenne and Mateo annoy Garrett when brainstorming a name for their business, until Cheyenne suggests "Chateo." In Glenn's office, Glenn has a yellow book with personal notes on all the store's suppliers. Amy can't see the point of knowing personal details which is affirmed when Glenn orders paper towels and the supplier hangs up as soon as Glenn places the order. Glenn then has Amy stand in the store blindfolded to "feel the rhythms of the store." Garrett startles her and as she explains her situation, he rolls away and a customer starts talking with her before she crashes into a bicycle display. At Coffee & Bakery, Jonah asks Dina career aptitude questions but she provides obtuse answers. In the Break Room, Cheyenne and Mateo show Marcus various logos for their company and ask how they make him feel. Discovering they have different expectations for how they'd like their company described, they almost end their partnership until a new synonym satisfies them both.



S04E09-Dina Jonah Jay C&B
"Work with your hands" could be code for "massage."
Glenn's next test for Amy is finding violations he's set up in women's wear. Amy points out Brett isn't wearing a shirt and also many flaws that Glenn didn't set up. As Glenn launches into the next test, Amy indicates she doesn't want his help anymore and dejected, Glenn leaves. Garrett, Jonah and Justine name several career choices to Dina but she turns down all of them. Marcus asks Amy if she checked her purchase order for ice pops seven times and as she points out that's not needed, she notices the order is for a hundred times more than she meant to. At the Warehouse loading dock, she's unsuccessful in stopping the order from being delivered. Later in the Warehouse, looking at many ice pop boxes, Amy asks for help hiding them from Glenn. It being winter, Marcus offers to hide them outside the store while Cheyenne and Mateo plan to distract Glenn. Amy intends to quickly sell them which Garrett sarcastically points out will be easy to do when it's freezing out.



S04E09-Warehouse
This is way too many ice pops.
After receiving a food sample from Heather, a woman eats it from a man's hand. (♫ Clarence Carter - Patches ♫) Heading to Glenn's office, Cheyenne and Mateo keep Glenn out of the store by asking for his business advice. Out of career choices for Dina, Jonah points out that he spent 200 grand on his education and he still doesn't know what he wants to do. When Dina learns Jonah owes the money in student loans and says he is going more into debt everyday, it depresses him. Amy tries selling the ice pops by turning them into cider, adding them to a health shake and getting kids to scream until their parents buy some. In the parking lot, Marcus shows Garrett that he's "hidden" the ice pop boxes in various places such as stuffing them into the cart return area and by creating box snowmen.



S04E09-Marcus Garrett parking lot
So, it's not good?
Jonah interrupts Cheyenne and Mateo's session with Glenn to ask him to lunch to discuss a raise. Unable to keep Glenn in his office, Cheyenne and Mateo follow him into the store where Justine is trying to sell ice pops by suggestively sucking on them. Gloating to Amy that he is taking his protégées to lunch, Amy can't stop Glenn from heading into the parking lot. Expecting to see the ice pop boxes everywhere, Amy is surprised to see that the lot looks normal. However, as a car goes to park, it rips into a huge photo of the lot and crashes into the ice pop boxes which are hidden behind the photo. Cleaning up the boxes, Amy can't tell if Glenn was angry. Marcus asks Amy to pay for the giant photo but she refuses. In the Break Room, Dina shows some staff pictures of herself in various careers and gets support from Justine for each one.



S04E09-Marcus Amy parking lot
Kinda maxed out my mom's credit card.
At the loading dock, Amy is unsuccessful in getting the ice pop supplier, Donovan, to take back the order. Glenn pulls out his yellow book and blackmails Donovan, who told him he cheated on his wife, into complying. Hearing Cheyenne and Mateo plan their business, Jonah asks to join thinking he might be able to make some money. They confess that they just like to talk about various dreams and never intended to really start a business. They ask Jonah if he'd like to start a band with them but Jonah says he doesn't play an instrument. They have to re-iterate that they just like to make plans they don't intend to follow through on. Jonah agrees to join but after proposing a band name, they kick him out. At the loading dock, while eating ice pops, Amy apologizes for the mistake with the order. Glenn gives her his recommendation for the management training program and tells Amy several mistakes he's made at the store over the years.



S04E09-With Donovan
I also know about the waitress.

Running Gags

Cultural References

  • As Glenn teaches Amy vendor relations, he indicates he'll casually bring up Xena: Warrior Princess when talking to a lesbian supplier.
  • Amy tells Garrett that she's wearing a blindfold as part of her training from Glenn who was loudly playing Chariots of Fire.
  • One of the logos for Cheyenne and Mateo's business "Chateo" uses the Pizza Hut font.
  • One of the jobs Dina says she's not suited for is bike messenger as she has no desire to emulate Joseph Gordon-Levitt in Premium Rush.
  • Marcus' girlfriend secretly lived with him in high school and he hid her in his stuffed toys like in E.T.
  • Garrett sarcastically compares the plan to hide a mistakenly large order of ice pops to Tinker Tailor Soldier Spy.
  • Dina reads Richard Scarry's book "What Do People Do All Day?"
  • Marcus compares his job hiding boxes of ice pops in the parking lot to Mindfreak.
  • Jonah tells Amy that he, Cheyenne, Glenn and Mateo are going to Red Robin for lunch.

Trivia

Quotes

Amy, hey. Are you the one who keeps putting pictures of naked horses in my locker?Marcus

Gallery

Superstore Season Four Episodes
Back To SchoolBaby ShowerToxic Work EnvironmentCostume CompetitionDelivery DayMaternity LeaveNew InitiativeManagers' ConferenceShadowing GlennSteps Challenge
Season OneSeason TwoSeason ThreeSeason Four
ve Cheyenne nametag Superstore Season Four Episodes
S04E01-Amy Glenn school bus    "Back To School" October 4, 2018
Directed by: Matt Sohn - Written by: Jonathan Green

On their first day back from suspension, Amy and Jonah steel themselves for a barrage of jokes and snide comments about their sex video, while Jeff goes to extreme lengths to win back Mateo.

S04E02-Shower first shot    "Baby Shower" October 11, 2018
Directed by: Jeffrey Blitz - Written by: Bridget Kyle and Vicky Luu

Jonah helps Amy get creative to stock up on supplies for her new baby, while Glenn and Jerusha take maternity pictures that inspire Dina to have her own photo shoot directed by Mateo.

S04E03-Carol Sandra bang carts    "Toxic Work Environment" October 18, 2018
Directed by: Jay Karas - Written by: Aaron Lee

Amy and Jonah get combative to keep their new relationship hidden from their co-workers. Meanwhile, Glenn spirals when he learns Kelly wants to transfer to a new store, and Cheyenne struggles to organize a Cloud 9 carpool.

S04E04-Amy wins    "Costume Competition" October 25, 2018
Directed by: Todd Biermann - Written by: Justin Shanes

When an employee costume competition is announced, Amy and Mateo aren't afraid to play dirty to win first prize, a paid day off. Meanwhile, Glenn is preoccupied by Cloud 9's new automatic cart collector, and Garrett is tormented by an annoying Halloween novelty song.

S04E05-Amy w baby    "Delivery Day" November 1, 2018
Directed by: Daniella Eisman - Written by: Gabe Miller

Amy and Dina are both in labor! But while Glenn's manager status gets Dina the royal treatment at a fancy hospital, Amy and Jonah have a far different experience at a cheaper clinic. At the store, Garrett struggles to express his best wishes for the new parents.

S04E06-Amy yells at Glenn    "Maternity Leave" November 8, 2018
Directed by: Jackie Clarke - Written by: Jackie Clarke

Amy faces a nightmare day at work when she learns she doesn't have maternity leave, made worse by Cheyenne and Mateo campaign to change her baby's name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.

S04E07-Glenn hit with yam    "New Initiative" November 15, 2018
Directed by: Ken Whittingham - Written by: Ben Dougan

When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents, and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.

S04E08-Amy Jonah goofy2    "Managers' Conference" December 6, 2018
Directed by: Phil Traill - Written by: Brian Gatewood & Alessandro Tanaka

Jonah and Amy take Glenn's tickets to a managers' conference in Chicago so they can enjoy a free night on the town, but their plan hits a few bumps. At the store, Cheyenne helps Mateo damage control after his undocumented status is leaked, and Dina and Garrett struggle at gift-wrapping.

S04E09-Amy Glenn on dock    "Shadowing Glenn" December 13, 2018
Directed by: Geeta V. Patel - Written by: Matt Lawton

Glenn drives Amy crazy with a new, over the top training system. Cheyenne and Mateo brainstorm a new business, while Dina recruits Jonah to help her when she starts second-guessing her own future.